The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Interpret work order, locate materials and use information to complete tasks to voice both upright and grand pianos

Identify tools and equipment used in piano voicing

Select, set up and maintain equipment in accordance with manufacturer specifications and workplace practices

Voice a minimum of two upright and grand pianos

Modify activities to cater for variations in workplace contexts and environment

Communicate and work with others in the work area

Apply safe handling practices and safe operating procedures for equipment, products and materials to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

Clean tools, equipment and work area

Maintain and repair a range of hand and power tools used in piano voicing

Apply OHS practices when using hand and power tools, holding and support equipment, products and materials, including use of personal protective equipment

Context of and specific resources for assessment

Assessment may occur on the job or in a simulated workplace environment in accordance with work practices and safety requirements

Assessment is to occur under standard work practices, and to comply with legislative and regulatory requirements.

The following resources should be made available:

hand and power tools used in the voicing of pianos

materials used in the voicing of pianos

safety and personal protective equipment

holding and supporting equipment

workplace location or simulated workplace

upright and grand pianos

Method of assessment

Assessment must confirm consistency (over time and in a range of workplace relevant contexts) in application of skills and knowledge when:

organising work

completing tasks according to instructions

working systematically with attention to detail

identifying improvements and avoiding damage

using workplace practices

using OHS practices

assessing operational readiness of tools and equipment

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

Assessment must include a variety of project or work activities that allow the candidate to demonstrate competency in the unit

Assessment should be by direct observation of tasks and include questioning on required knowledge and skills to ensure correct interpretation and application.

Assessment should be conducted over time and may be in conjunction with assessment of other units of competency

Required skills

communicate ideas and information to enable confirmation of work requirements, plans and specifications, coordination of work with other workers and customer, and report of work outcomes and problems

work with customer to assess voicing requirements

identify team performance required to meet customer needs

re-interpret customer statements of problems into solution

collect and monitor information to identify trends that may require remedial action

plan and organize activities to avoid any backtracking, workflow interruptions, re-work or wastage, including preparation and layout of the worksite and selection of tools and equipment

manage own work performance to:

follow OHS and workplace practices

plan and organize work schedules and routines

maintain required production output

assess quality of own work

modify activities to cater for variations in workplace contexts and environment when tuning pianos

use workplace technology related to piano technology, including specified tools, equipment, calculators and measuring devices for piano tuning

Required knowledge

State or Territory OHS legislation, regulations, standards and codes of practice relevant to the full range of processes for tuning and voicing pianos

organisational and site standards, requirements, policies and procedures for tuning and voicing pianos

reading and interpreting workplace documents, including work orders, work instructions and operator instructions

environmental protection requirements relating to the disposal of waste material

established lines of communication and protocols

knowledge of piano tuning and regulation methodologies

types, characteristics, uses, limitations and preparation of materials and equipment used in piano tuning and voicing

types of tools and equipment used to tune and voice pianos and procedures for their safe use, operation and maintenance

problem identification and resolution

set up and operation of tools and equipment used for tuning pianos

storage systems and labelling

procedures for the recording, reporting and maintenance of workplace records and information

appropriate mathematical procedures for estimation and measurement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

OHS requirements may include:

Relevant Federal, State or Territory OHS legislation, regulations, standards and codes of practice, and workplace policies and procedures, including the use of personal protection equipment, hazard and risk control and manual handling

Legislative requirements may include:

Relevant Federal, State or Territory legislation, including award and enterprise agreements, industrial relations, Australian Standards, confidentiality and privacy, the environment, equal opportunity, anti-discrimination, industry codes of practice.

Workplace practices may include:

Site guidelines, policies and procedures relating to own role, quality assurance, procedural manuals, tool manufacturer recommendations, ethical standards, recording and reporting, equipment use, maintenance and storage, environmental management (waste disposal, recycling, re-use).

Tools, equipment and materials may include:

screwdrivers, voicing needles, voicing tools and blocks, hammer iron, lacquer and brush, sandpaper, hammer lifting tool, tuning wedge, string level tool, string lifting tool

Personal Protective Equipment may include:

safety glasses, goggles, hearing protection, safety footwear, protective clothing, gloves, respiratory protection.

Correct posture may include:

standing or seating, according to type of piano and height of individual

even distribution of body weight between both feet while standing, to reduce fatigue

rest arm where available to aid control during tuning and reduce tiredness

Undesirable tonal qualities may include:

harsh/soft noise which may occur when you have a loose hammer head, loose centre pins or uneven level strings.

string noises

false strings - string has its own beat

nasal or metallic sound due to hard hammers

Needling techniques may include:

correct method of supporting the hammers to avoid damage to action centres

selecting the appropriate needling zones to achieve particular tonal effects

Hardening process may include:

lacquers, irons and collodian

Workplace documentation may include:

time sheets, customer cards, work orders including job sheets, cutting lists, plans, drawings and designs, tool maintenance records and schedules